Refund policy

Your satisfaction matters to us. If something isn't right with your order, Herbindiastore makes it simple to request a return or refund.

Return Window

Returns are accepted within 30 days of the delivery date. To be eligible, items must be in their original, unused condition and returned in the original packaging. We do not charge any restocking fees.

What You Need to Know

Deadline: 30 days from the date your order is delivered.
Item condition: Unused, unaltered, and in original packaging.
Restocking fee: None.
Assistance: Our support team will walk you through every step.

Who Covers Return Shipping?

Damaged, defective, or wrong items: We cover all return shipping costs at no charge to you.
Change of mind returns: The customer is responsible for return shipping costs.

How to Start a Return

Step 1: Email us at info@herbindiastore.com to request a return authorization before shipping anything back.
Step 2: Pack the item securely in its original packaging, including all accessories and components.
Step 3: Ship the return to our warehouse at: 401 Biscayne Boulevard, Miami, FL 33132, United States.

Refunds

Once we receive and inspect your return, approved refunds will be issued within 7 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? Reach out to our support team and we'll help you arrange an exchange as quickly as possible.

Contact Us

Store name: Herbindiastore
Company name: VNC PROJECTS LLC
Company number: L26000145640
Company Address: 401 Biscayne Boulevard Miami, FL 33132 United States
Email: info@herbindiastore.com
Phone number: +1 857 4161843